60 Day Return/Refund Policy

All Weightmania products and lifetime subscriptions include a 30-day money back satisfaction guarantee. Software titles and lifetime subscriptions purchased directly from Edward A. Greenwood, Inc. on this website, can be returned or cancelled within 30 days of purchase for a refund less shipping and processing. The following restrictions apply.

We apologize, but we cannot offer refunds for non-lifetime subscriptions with recurring billing or services such as private labeling, branding, training, configuration, set up and custom programming. All refunds are given in the same form of payment originally used for purchase.

To request a refund, contact us using the contact form on our website. Please include your name, the title of product or lifetime subscription you purchased, and the original email address used to order. Do not reply to automated mails because these accounts are not monitored.

Online Subscriptions
We currently only offer refunds for lifetime subscriptions only. For lifetime subscriptions over $160, there is a $30 return processing fee; for all other lifetime subscriptions, there is a $15 return processing fee. For non-lifetime subcriptions with recurring billing, we apologize, but we cannot offer full or partial refunds for any billing cycle. However these subscriptions can be cancelled anytime to avoid being billed again (see "Subscription Cancellation Policy" under "Subscription Policy" in bottom left corner of store page).

Digital Downloads (Electronically Delivered Products)
Note, if you're unable to download your software, we can make arrangements to mail you a copy on CD; we also offer free technical support, and regularly offer free upgrades to correct issues and improve our products. You will need to completely uninstall and remove all copies of the software from every computer you installed it on. For software over $20.00, we will mail you a "certified letter of destruction" that you need to sign and return within 14 days before a refund can be issued. This confirms you have destroyed all copies of the software. For business products over $160, there is a $30 return processing fee; for non-business products over $49, there is a $15 return processing fee.

Packaged Software on CD
Note, if you receive software that is damaged or defective, we can replace it with the same title and version at no charge. We also offer free technical support, and regularly offer free upgrades to correct issues and improve our products. Returned items must be in "like new" or resalable condition. We cannot accept returns for software that has been damaged or missing original packaging. You will need to completely uninstall and remove all copies of the software from every computer you installed it on. For software over $20.00, we will mail you a "certified letter of destruction" that you need to sign and return within 14 days before a refund can be issued. We apologize that Edward A. Greenwood, Inc. cannot refund your original or return shipping expenses. For business products over $160, there is a $30 return processing fee; for non-business products over $49, there is a $15 return processing fee.

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