Privacy & General Policies


Privacy


Your privacy is important to us. We will never sell, share or rent your email address, personally identifiable information, your private data, or a list of our customers to third parties. This Privacy Policy describes the information we collect and how we use that information.

Information We Collect
On this website (www.weightmania.com), all online payments are processed by Authorize.net or Paypal Corp. ("PayPal"), a leading provider of secure payments worldwide. Although we must collect information from you to deliver our products and services and reduce the risk of fraud, Edward A. Greenwood, Inc. only stores the minimum information needed to fill an order. We do not store any personal, credit card, telephone or bank account information. When you place an order for a product or service on this website, Edward A. Greenwood, Inc. collects the name, email, and shipping address that you provide. If you purchase a digital download or subscribe to a service, you may not be required to provide a shipping address. In this case, we only collect the name and email address that you provide. The same applies to orders we receive offline, by postal mail. Periodically, we may also collect information electronically from user feedback and anonymous surveys.

How We Use The Information We Collect
Edward A. Greenwood, Inc. takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will never sell or rent your personally identifiable information or a list of our customers to third parties. This includes email and mailing addresses. Your information is strictly used to fill orders, provide our services, notify you of new products and upgrades from Edward A. Greenwood, Inc., and provide technical support. Information collected electronically from user feedback and anonymous surveys is aggregated and used to improve our products. No personally identifiable information is ever used.

Discloser of Your Information
The information we collect will be accessed by our employees. It may also be shared with other companies hired to do services on our behalf. If there is a change in the ownership structure of our business or if we enter into a joint venture with another entity, your information may be provided to our new owners or partners. We will not otherwise share, sell or distribute any of the information you provide to us without your consent unless we are required to do so by law.

General Policies


Lost, Damaged or Stolen Software Replacement Policy
If you purchased Extended Download Service (EDS) at the time of your order (this is available for downloaded software only), you can re-download the original version you ordered again for up to two years (a copy has been stored on our server). Otherwise, you will need to purchase a replacement CD or download. A home user version replacement is $20.00 and multi-user (business version) version replacement is $35.00. For more information, or if you are covered by EDS, please contact us using the contact page on our website. Please include your name, title of product, and the original email address used to order. All requests are subject to verification and approval.

Undelivered Packaged Software/Re-shipment Policy
All packaged software that we ship is mailed with United States Postal Service (USPS) or FedEx tracking. While delivery times vary (it can take 10 - 15 days to receive software outside the United States), if you purchased a packaged copy on CD and have not received it, you must report it to us within 30 days from the date of your order. If tracking is unavailable or indicates your software was not delivered, we can make arrangements to reship your software at no charge. Otherwise, you must purchase a replacement CD or download (see section above). If you have any questions, please contact us using our contact form. Do not reply to automated mails because these accounts are not monitored.

Free Upgrade Policy
Each year, we release several major and minor software upgrades to correct issues, make improvments and add new features. Most upgrades are based on customer feedback. If you subscribe to an online product (like Weightmania Pro Online) all upgrades are free and automatic. For other products, upgrades are free for 18 months after purchase to customers who purchased our software on this website (www.weightmania.com), Amazon.com or an authorized reseller. If you purchased your software more than 18 months ago, or purchased an older, discounted version on eBay, you will have to purchase an upgrade. Upgrades are offered at a significant discount. All qualified customers should receive upgrade information by email within 30 days of a new release. If you don't receive this, please contact us using our contact form. For faster service, please specify the name and email address you used to order, the software title and version, and the operating system. All upgrade requests are subject to verification and approval.

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